Privacy Policy

Information We Collect

We collect personal information in several ways — directly from you, automatically through your use of our website, and from third parties who help us deliver our services. The types of information we collect include:

We do not knowingly collect sensitive personal information such as Social Security numbers, government-issued ID numbers, financial account credentials, or health information unless strictly necessary and with your explicit consent. We never sell your energy account password or login credentials to any third party.

How We Use Your Information

We use the information we collect to operate our business, provide our services, improve your experience, and communicate with you. Specific uses include:

• Comparing electricity and natural gas plans from licensed providers on your behalf and presenting you with tailored options based on your location, usage, and preferences.
• Processing your enrollment into an energy plan, verifying your eligibility, and facilitating a smooth, interruption-free switch to your chosen supplier.
• Contacting you by phone, email, or text message to follow up on quotes, confirm enrollments, answer questions, and provide ongoing customer support.
• Sending you relevant information about energy savings, new plan options, renewable energy availability, regulatory changes affecting your area, or promotions you may qualify for.
• Improving our website functionality, optimizing our content, analyzing user behavior, and developing new services that better meet customer needs.
• Complying with applicable laws and regulations, preventing fraud, verifying identities, and fulfilling our legal obligations to regulators and licensing authorities.
• Resolving disputes, enforcing our Terms of Service, and protecting the rights and safety of our customers, employees, and business partners.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Energy Suppliers & Partners: When you choose to enroll in an energy plan, we share necessary information (such as your name, address, and current usage data) with the licensed electricity or gas supplier you've selected in order to complete your enrollment.
• Service Providers: We work with trusted third-party vendors who assist us with website hosting, data analytics, customer relationship management, call center operations, email delivery, and payment processing. These vendors are contractually required to protect your data and use it only for the purposes we specify.
• Legal & Regulatory Compliance: We may disclose your information when required by law, court order, subpoena, regulatory authority, or government request, or when we believe disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of our customers or the public.
• Business Transfers: If ElectricGasEnergy is acquired, merges with another company, or sells some or all of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with other parties when you have given us your explicit permission to do so.

We require all third parties who receive your personal data to maintain appropriate security measures and to process your data only for the purposes we have specified and in accordance with applicable data protection laws.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality, analyze usage, and deliver a better user experience. Cookies are small data files placed on your browser or device when you visit our site.

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting core functionality such as form submissions and page navigation.
• Analytics Cookies: Help us understand how visitors interact with our website — which pages are most visited, how long users stay, and where visitors come from. We use this data to improve our site's content and performance.
• Marketing Cookies: Used to track visitors across websites in order to display relevant and personalized advertisements. These may be set by us or by third-party advertising partners.
• Preference Cookies: Remember your settings and preferences (such as language, region, or plan type) to provide a more personalized experience on future visits.

We may also use web beacons, pixel tags, and similar technologies in our emails to determine whether emails have been opened and which links within them were clicked. This helps us measure the effectiveness of our communications and improve them over time.

Data Security

We take the security of your personal information seriously. ElectricGasEnergy implements a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

• All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / TLS technology.
• Access to personal information is restricted to employees and contractors who need it to perform their job functions, and all such personnel are trained on data privacy practices.
• We conduct regular security assessments and vulnerability reviews to identify and address potential weaknesses in our systems.
• Sensitive data is stored in access-controlled, encrypted databases with audit logging to detect unauthorized access attempts.
• We maintain an incident response plan and will notify affected customers promptly in the event of a data breach that poses a risk to their personal information, as required by applicable law.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we work diligently to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of any account credentials or PINs you use with our services.

Your Rights & Choices

You have several rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

• Access: You may request a copy of the personal information we hold about you at any time.
• Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions (for example, where we are required to retain records for regulatory compliance).
• Opt-Out of Marketing: You may opt out of receiving marketing emails, texts, or calls at any time by contacting us directly at 888-780-8637 or via the unsubscribe mechanisms provided in our communications.
• Data Portability: Where applicable, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant regulatory authority in your state or jurisdiction.

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to all requests within 30 days. We may need to verify your identity before processing certain requests to protect your privacy.

Children's Privacy

Our services are intended for adults aged 18 and older. ElectricGasEnergy does not knowingly collect, use, or disclose personal information from children under the age of 13, or under the age of 16 where required by applicable law.

If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at 888-780-8637 so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, including energy provider portals, government utility commission websites, and industry resources. These links are provided for your convenience and information only. ElectricGasEnergy does not control these external websites and is not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of that site or any association with its operators. This Privacy Policy applies only to information collected by ElectricGasEnergy through our own website and communications.

Telephone Communications & Call Recording

ElectricGasEnergy communicates with customers and prospective customers by telephone. Please be aware of the following regarding phone interactions:

• Call Recording: Calls to and from our service line (888-780-8637) may be recorded for quality assurance, training, compliance, and dispute resolution purposes. By calling us, you consent to such recording where required by applicable state law.
• TCPA Compliance: We comply with the Telephone Consumer Protection Act (TCPA). We will not place automated telemarketing calls or send marketing text messages to your mobile phone without your prior express written consent.
• Do Not Call Registry: We respect the National Do Not Call Registry. If your number is registered and you have not given us consent to contact you, we will not place unsolicited telemarketing calls to your number.
• Opting Out: To stop receiving calls or texts from us, you may call 888-780-8637, reply "STOP" to any text message, or submit a written request to our address below. Opt-out requests are processed within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

Specifically, customer enrollment records and energy plan data are retained for a minimum of 7 years to comply with utility regulatory requirements. Communication records, including call recordings, are typically retained for 3 to 5 years. Marketing consent records are retained for the duration of the customer relationship plus 3 years. Website analytics data is retained in aggregated, anonymized form indefinitely.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal policies and applicable legal requirements. You may also request earlier deletion of your information as described in Section 6, subject to our legal retention obligations.

State-Specific Privacy Rights

Depending on the state in which you reside, you may have additional privacy rights beyond those described above. We recognize and honor all applicable state privacy laws, including but not limited to the following:

• California (CCPA/CPRA): California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, the right to correct inaccurate information, and the right to non-discrimination for exercising these rights. We do not sell California residents' personal information. To submit a California privacy request, call 888-780-8637.
• Texas: Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), including rights to access, correct, delete, and port their personal data, and to opt out of targeted advertising.
• New York: Residents are protected under the SHIELD Act and may have additional notification rights in the event of a data security breach.
• Other States: Residents of Virginia, Colorado, Connecticut, Utah, and other states with enacted privacy legislation have rights aligned with those laws. We will respond to all valid requests in accordance with applicable state requirements.

To submit a privacy request specific to your state, please contact us at 888-780-8637. We will acknowledge your request within 10 business days and respond in full within the timeframe required by your state's law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised policy on our website.

For material changes that significantly affect how we use or share your personal information, we will provide more prominent notice — such as a banner on our homepage, a notification within our service platform, or an email to customers with active accounts. Your continued use of our services after a policy update constitutes your acknowledgment of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us. Our team is committed to responding promptly and resolving any issues you may have.